Program Manager - Senior

Job Title: Program Manager - Senior

Location: Toronto, ON. On site.

Contract (18-months)

$110 - $115/hr depending on experience.

Public sector/health/government experience.

Key Responsibilities

Project Management & Governance

Lead and manage large-scale, complex IT projects through all phases: concept, definition, planning, implementation, and closeout. Develop project charters, integrated project plans, and comprehensive project documentation and artefacts in alignment with PMI standards. Manage and control large project budgets including cost estimates, forecasting, reconciliation, and financial reporting. Identify, evaluate, and mitigate project risks; provide options analysis and recommend actionable mitigation strategies. Lead requirements gathering and ensure alignment between business objectives and technical deliverables. Ensure adherence to project management methodologies and SDLC best practices. Utilize enterprise project management tools such as MS Project, Clarity, Planview, or equivalent for planning and status reporting. Provide governance reporting and ensure fiscal accountability throughout project execution. Demonstrate experience with Enterprise Content Management initiatives.

Technical Leadership – Public Safety Communications

Lead projects involving Public Safety Answering Point (PSAP) telecommunication systems, including: Communication Console Systems (CCS) Trunked Radio Systems Conventional Communication Solutions and backup systems Plan and implement voice communication services in public safety environments. Lead replacement and implementation of voice communication and voice logging systems. Oversee projects involving backend radio and paging system technologies. Manage full lifecycle projects from market scan and procurement through implementation and operational transition. Contribute experience related to Public Safety Radio Network (PSRN) projects.

Analytical & Communication Skills

Lead and coordinate large, cross-functional project teams. Prepare and deliver executive-level briefings, progress reports, and stakeholder updates. Manage stakeholder expectations related to scope, schedule, and resource constraints. Identify and acquire appropriate technical resources; define roles and responsibilities clearly. Communicate effectively across technical and non-technical audiences using appropriate political acuity. Prepare authoritative recommendations, proposals, briefing notes, and executive presentations. Resolve resource and interpersonal conflicts while fostering a collaborative team environment. Act independently, make informed decisions, and drive projects to successful completion with minimal supervision.

Industry Experience

Experience within the land ambulance sector and related stakeholders is considered an asset. Experience managing projects in 24x7 mission-critical operational environments. Familiarity with public sector governance structures and procurement processes is highly desirable.

Required Qualifications

10+ years of progressive experience in Program and Project Management. Strong working knowledge of PMI standards and methodologies. Demonstrated experience managing large-scale, enterprise-level IT implementations. Proven experience delivering telecommunications and voice communication system projects in Public Safety environments. Experience managing complex budgets with high levels of fiscal accountability. Strong leadership, analytical, and communication skills. Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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