Business Analyst

IT Business Analyst Job Description

The IT Business Analyst plays a pivotal role in delivering value-driven software solutions by bridging the gap between business needs and the development team. The role collaborates closely with Product Owners, Scrum Masters, Developers, QA Analysts, and end-users to ensure that requirements are well-understood, prioritized, and delivered iteratively. The ideal candidate has a strong understanding of Agile methodologies (especially Scrum and/or SAFe), business process modeling, backlog grooming, and user story writing.

To be successful in this role, the Senior IT Business Analyst should be a collaborative team player with excellent facilitation, communication, and analytical skills. They should be experienced in Agile delivery environments and comfortable working within cross-functional Scrum teams.

Key Responsibilities:

Agile Requirements Management

Collaborate with Product Owners and stakeholders to define Epics, Features, and User Stories with clear acceptance criteria Maintain and groom the product backlog, ensuring stories are well-defined, prioritized, and ready for sprint planning Sprint Planning & Support

Participate in daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives Provide clarifications to development teams during sprints and help resolve requirement-related blockers Stakeholder Engagement

Facilitate workshops and interviews to elicit requirements Act as the voice of the customer within the development team, ensuring business value is consistently delivered Process Improvement

Identify opportunities for continuous improvement in both business operations and Agile delivery practices Support the definition and tracking of key performance indicators for business processes and system enhancements Documentation & Traceability

Create lightweight documentation such as process flows, user journey maps, and wireframes when necessary Ensure traceability from business needs to solution delivery and testing Testing Support

Assist in defining test scenarios and acceptance criteria Support UAT by coordinating with users and ensuring that delivered features meet business requirements Senior IT Business Analyst Agile Performance Plan Objective: Deliver business value through Agile software delivery KPIs:

Sprint goal achievement rate Velocity consistency across sprints Percentage of user stories accepted without rework Objective: Improve backlog quality and stakeholder alignment KPIs:

Groomed backlog readiness (number of sprints ahead backlog is prepared) Stakeholder satisfaction with delivered functionality Story acceptance on first review Objective: Enhance Agile team collaboration and responsiveness KPIs:

Team feedback score from retrospectives Turnaround time for story clarification Number of impediments resolved within sprint Objective: Support continuous improvement and Agile maturity KPIs:

Participation in retrospectives with actionable contributions Implementation of process improvements identified Agile practice adoption score (assessed via internal maturity assessments) Objective: Ensure quality and completeness of Agile artefacts KPIs:

Acceptance criteria completeness rate Traceability coverage (stories linked to Epics, Features, and test cases) Time to prepare artifacts ahead of planning