Solutions Engineer - II

Asia’s leading robotics solutions provider, automating enterprise supply chains since 2017. We build syncOS - the industry-first no-code platform that lets manufacturers and warehouse operators integrate, reprogram, and scale automation systems without halting production or calling in specialists. Our autonomous mobile robots (AMRs) run 24/7 for global brands - transforming production lines in hours, not weeks.

As Botsync scales AMR demos across India and Southeast Asia, this Solution Engineer role owns everything between the demo fleet in Bengaluru and a live, working robot on a customer’s floor - commissioning, running, and troubleshooting demos that convert prospects into customers.

The roles and responsibilities:

Partner with the Sales team to understand customer requirements and design customized automation solutions leveraging Autonomous Mobile Robots (AMRs), fleet management software, and associated accessories. Develop technical solution proposals, including workflow designs, system architecture, deployment strategies, and ROI justifications. Conduct site assessments and operational studies to identify automation opportunities, bottlenecks, and process improvement areas within customer facilities. Build solution simulations, digital layouts, and proof-of-concept models to demonstrate the effectiveness and feasibility of proposed AMR deployments. Analyze customer operational data, material flow, and warehouse/manufacturing processes to quantify productivity gains, cost savings, and return on investment (ROI). Work closely with Product Management and Engineering teams to understand existing product capabilities, upcoming releases, and technical limitations, ensuring solutions align with product roadmaps. Design end-to-end solution architectures, including AMR fleet deployment, infrastructure requirements, network considerations, and software integrations. Prepare system architecture diagrams, IT integration workflows, API integration requirements, and data flow documentation for customer environments. Gather customer feedback and market insights to influence product enhancements and future solution development.

Requirements

Essential

3-5 years of relevant experience in robotics, industrial automation, system integration, field applications, commissioning, or a related technical field Hands-on experience commissioning or deploying mobile robots, AMRs, or similar automation hardware - network setup, mapping, and route/waypoint configuration Comfortable troubleshooting live, in unpredictable field conditions (connectivity issues, sensor interference, site-specific quirks) without escalating every issue Strong presentation and communication skills - able to explain technical systems clearly to non-technical audiences (plant managers, operations heads, safety teams) Willingness to travel extensively and work across multiple sites and countries on a recurring basis Comfortable working cross-functionally with sales, product, and operations teams, and writing clear, structured technical reports

Highly desirable

Experience with fleet management, asset logistics, or spares/calibration tracking Familiarity with syncOS or comparable robot fleet orchestration software Prior experience in a pre-sales, solutions engineering, or field applications engineering role Benefits

Competitive salary Comprehensive health benefits package Hustle of a young startup, always something to do and something to improve Opportunities for professional development and growth into management roles Collaborative and inclusive work environment