Key Account Manager

JOB DESCRIPTION: KEY ACCOUNT MANAGER ROLE DESCRIPTION

• Drive profitable growth of Freestyle Libre products through the development of strategic partnerships with key accounts that build long-term and sustainable business partnerships with strategically important accounts and boost brand loyalty and advocacy.

• Develop a deep understanding and relationship of all key account stakeholders and decision-makers at the executive level, develop strategy and concise engagement plans for key accounts that bring added value to the customer and Abbott.

• Create and implement value creation programs that support long-term stakeholder partnerships with Abbott.

KEY RESPONSIBILITIES

• Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the territory and create a documented omnichannel engagement strategy to influence customers/stakeholders to exclusively partner with, support, invest in, Abbott products.

• Understand customers’ current and future needs and innovate new ways to deliver customer value.

• Be the main communications link and serve as the contact person with that customer on all issues including but not limited to contract management, invoicing, operational problems, complaints, quality of service.

• Collaborate with cross-functional teams (Marketing, SFE) to plan and execute brand and account strategy at the national/regional level and improve the quality of customer insights.

• Conduct strategic negotiations with key account decision-makers and stakeholders across the territory to achieve win-win solutions that deliver unique value to key account organizations and drive long-term, profitable results for Abbott.

• Outperform competition value and market share, partnership, and ecosystem enrolment to establish brands’ superiority at Key Account level.

• Act in alignment with compliance and regulatory expectations

CRITICAL EXPERIENCES TO BE READY FOR THIS ROLE

• Identify, map and engage key stakeholders at various levels of influence in a variety of healthcare settings.

• Create and execute a key account strategy, linking successive stakeholder interactions to the overall key account plan.

• Understand and leverage knowledge about decision influence groups (DIG) and networks of influence to gain access to key decision-makers in key accounts.

• Leverage omnichannel insights to inform strategic and call plans and adapt activities according to emerging/real-time data and new information.

• Monitor, anticipate and adapt to changes in the competitive landscape to continuously differentiate brand value and drive loyalty.

KEY COMPETENCIES

• Customer-centric selling

• Decisive insights

• Strategic planning & agility

• Omnichannel acumen

• Stakeholder access & influence

• Cross-functional collaboration & communication

• Executional excellence

• Develop self & others

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force

DIVISION: ADC Diabetes Care

LOCATION: India > Mumbai: BKC Building

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 100 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)