Program Manager

As the Program Manager, you are responsible for tying enterprise strategy to objectives across multiple entities, business areas and often vendor partners to deliver value. You connect all relevant projects and initiatives to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.

About the r ole

Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown

Apply Agile methods to define, plan and execute on program objectives

Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives

Identify both qualitative and quantitative program success metrics

Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment

Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle

Manage communications by defining, engaging and advising stakeholders and clients on execution and progress

Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope

Identify and document how the program scope impacts business process or technology architecture

Manage risks and issues by identifying and escalating decisions at all levels to achieve results

Coach project or program frameworks

Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work

Act as a trusted advisor to senior leaders for program-level decision making

Understand and apply change management to program work

About y ou

Minimum Qualifications

5 years of project management experience

2 years of program management experience

1 year of technology product implementation experience

Bachelor’s degree in business administration or information technology or equivalent work experience

Preferred Qualifications

Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth

Proficiency in communicating and breaking down higher-level, complex business strategy

Project Management Professional certification, Program Management Professional certification or the equivalent

Experience working with, and applying Agile methodologies

Successful experience leading teams and/or coaching and mentoring team members or peers

Ability to set and manage partner and client expectations

Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership

Ability to understand and respond to clients' needs in rapidly changing business environments

Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams

Experience with planning, organizing and establishing priorities to achieve quantifiable results

Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization

System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope

Proficiency in Microsoft Project or an equivalent project scheduling tool

Proficiency in the Microsoft Office suite

Proven track record of coaching and architecting program or project management best practices and methods

What y ou’ll g et

Our team members fuel our strategy, inno vation and gro wth, so we ensure the health and well-being of not j ust you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligib le team m embers perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About u s

Rock e t is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different i ndustrie s, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the p rimary resp onsibilities of this posit ion and may be modi fied at the discretion of the c ompany at any time.  Decisions related to employment are not based on race, c olor, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The c ompany provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.