Enterprise Applications Business Analyst

Sonnax Transmission Company

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway- you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

This hybrid position is based in Bellows Falls, VT, with an average onsite expectation of 2-3 days per week.

Who We Are

The Associated Parts Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide.

We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company.

What You’ll Do

As an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands-on experience while supporting reliable, secure, and efficient application operations in a production-driven environment.

Day-to-Day Responsibilities

Administer and support enterprise applications and cloud platforms used across manufacturing operations

Manage identity and access in Microsoft Entra ID, including group management and access controls

Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC)

Handle user access requests using RBAC and least-privilege principles across multiple systems

Support and maintain labeling systems, including label design and system-level troubleshooting

Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation

Monitor system health and performance; respond to incidents and escalate as needed

Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications)

Troubleshoot application issues and coordinating with vendors or internal IT teams

Create and maintain documentation for systems, access models, and procedures

Cross-Functional Partners

Manufacturing Operations & Plant Staff

Warehouse, Shipping, and Supply Chain Teams

Finance and ERP users

IT Infrastructure, Security, and Helpdesk teams

External vendors and application support providers

Ownership

Support the lifecycle of enterprise applications, including onboarding, configuration, and ongoing maintenance

Act as a developing SME in Entra ID and enterprise application access management

Assist in maintaining application security and access governance standards, including audits and access reviews

Contribute to documentation, standardization, and process improvement efforts

Support alignment between legacy manufacturing systems and modern cloud-based applications

Project Work

Assist with Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements)

Support system upgrades, enhancements, and migrations

Help improve application integrations and data flow across ERP, WMS, and operational systems

Participate in Service Desk platform enhancements and workflow automation

Contribute to labeling system improvements, including design standardization and usability enhancements

Support continuous improvement initiatives across manufacturing and IT systems

What You’ll Need

Education & Experience

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment (required)

Experience supporting enterprise applications in a production or warehouse setting

Exposure to Service Desk or ticketing platforms

Technical Knowledge

Hands-on experience with:

Microsoft Entra ID (Azure AD) including access management and identity governance concepts

Enterprise Applications and SSO configuration (SAML, OAuth, OIDC)

Experience with label design and labeling systems in a manufacturing or warehouse environment (required)

Basic understanding of ERP/WMS systems (Infor or similar is a plus)

Familiarity with Service Desk platforms (incident/request workflows, automation)

General understanding of integrations (APIs, connectors, data flow)

Basic knowledge of IAM and security best practices

Working knowledge of Microsoft 365 administration is a plus

Hard Skills

Entra ID identity and access management

Enterprise application configuration and SSO support

Label design and labeling system troubleshooting

Service Desk platform administration

Application support and issue resolution

Documentation and process tracking

Basic integration and data flow support

Soft Skills

Strong communication skills across technical and operational teams

Problem-solving mindset with attention to detail

Ability to prioritize and manage multiple requests in a production environment

Willingness to learn and grow technical skillsets

Team-oriented with a proactive approach

What You’ll Gain

Impact & Contributions

Provide frontline and tier 2 support across critical manufacturing systems and enterprise applications

Play a key role in improving identity security and application access governance

Directly support operational efficiency through reliable system and labeling support

Career Growth

Pathways into Systems Administration, Cloud, or Identity-focused roles

Hands-on experience with enterprise identity, SaaS integrations, and manufacturing IT systems

Opportunities for technical certifications and skill development

Benefits & Culture

Competitive compensation and benefits

Collaborative and hands-on team environment

Opportunities to grow within a manufacturing-focused technology landscape

Pay Range:

80,000.00 - 120,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.