Customer Success Manager

Your Journey to Success:

As our Senior Project Manager / Customer Success Manager, you'll own the end-to-end client experience for a portfolio of 20–30 MFour Data Research accounts - you're the person your clients count on from project kickoff through delivery and renewal. Three things define success here: keeping clients informed and confident through clear, proactive communication; making your client the hero of their own story by putting DANI™ in MFour Studio™ to work for them; and coordinating our internal teams - panel/sample, data science, and product - so every project lands on time, on budget, and on spec. This is a hybrid role based out of our Irvine, CA office, reporting to the VP and Manager of Customer Success.

Your Mission:

Own day-to-day client management at both the account and project level for a portfolio of 20–30 MFour Data Research accounts. Coordinate cross-functionally with panel/sample operations, research, and product teams to keep every project on time, on budget, and on spec. Guide clients through the SaaS/DaaS customer journey, driving adoption and consumption of MFour Studio™ and DANI™. Identify and help close upsell and expansion opportunities inside existing accounts - additional data products, new SaaS/DaaS features and services. Build new client relationships and strengthen existing ones by presenting data-driven insights that make your clients look good to their stakeholders.

What Sets You Apart

3–5 years in quantitative research, preferably supplier-side (research firm, panel company, or insights platform). 3–5 years working with large data sets, plus hands-on experience designing questionnaires and analysis reports. Proven experience managing and communicating with multiple external clients at the same time. Excellent written and oral communication skills, including presenting data-driven insights directly to clients. Completed Bachelor's degree or higher, with strong MS Office proficiency.

Preferred Skills:

An AI-first mentality - you're already using AI tools and LLMs to speed up analysis and client deliverables. Experience with SaaS/DaaS customer journey management and user consumption strategy. The intangibles: sharp attention to detail, comfort multitasking against deadlines, and the kind of follow-through that keeps clients coming back.

In return for your dedication, we offer:

Salary $85,000 - $105,000 Health benefits Top-tier health benefits include; medical, dental, vision, LTD, and life insurance Mental health benefits Additional benefits Unlimited PTO Fully equipped gym on-site Open space concept & team-focused atmosphere Company-wide celebrations Team bonding events and happy hours

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