Systems Engineer II-Enterprise Collaboration

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 406

Job Description

The System Engineer II reports to the Senior Manager, Software Engineer. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. Must understand basic system standardized tasks and will apply them under close supervision of management.

The Systems Engineer II-Enterprise Collaboration will be proficient on the platform and work with product, IT, and business stakeholders in an agile workflow, while embracing and promoting an agile mindset. They are responsible for supporting, implementing, maintaining, and trouble shooting all components of the university’s Microsoft 365 environment and associated infrastructure, including all related applications, servers, and services. The Systems Engineer II will maintain a high level of ownership and investment in tasks associated with both new and ongoing M365 based needs. They will assist efforts in troubleshooting, remediating, and optimizing all Microsoft 365-based issues, while also working with engineering requirements and providing strategic recommendations to management.

Job Description

Supports in the building of cutting-edge applications and services to increase and improve student experience.

Supports technologies focusing on student success and scalability while supporting student-focused user experience.

Collaborates with developers, designers, testing, and product management to develop features and innovative approaches to applications and features.

Supports strategic planning and initiatives with development, communication, troubleshooting, and problem solving.

Aids in the prototyping and development of new technology and framework, improving the student experience.

Works with internal customers to gather business processes and project requirements.

Serves as system administrator for Collaborative Platforms/Microsoft 365 environment, performing system administration, configuration, and support tasks.

Handles basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

Supports Collaborative Platforms/Microsoft 365 data feeds and other integrations.

Aids in the evaluation, scope, and completion of new development requests.

Works with our institutional management team to support suitable processes for administrative, development, and change management activities.

Assists in training of new users and grows the Collaborative Platforms/Microsoft 365 skillset across the organization.

Acts as a liaison between our users, vendors, and the application development teams.

Supports deployment rollback/recover plans.

Resolves any Collaborative Platforms/Microsoft 365 issues submitted into the university’s ticketing systems.

Reviews developer code and PowerShell deployment packages to ensure best practices and procedures are adhered to.

Creates and maintains documentation for the Collaborative Platforms/Microsoft 365 infrastructure systems, policies, and procedures.

Participates in and serves as a resource for any Collaborative Platforms/Microsoft 365 related projects.

Supports, implements, and troubleshoots the messaging and collaboration technologies solutions anchored on but not limited to the Microsoft 365 (M365) platform.

Supports M365 and Exchange Online enterprise migrations.

Supports productivity experience solutions that meet the university’s technical, security, and business needs for applications and workloads.

Partners with Product teams for platform capability and functional business requirements.

Partners with Enterprise Architecture and Infrastructure Operations peers to support short- and long-term roadmaps.

Supports technical discussions with stakeholders/internal customers that drive decisions and implementation.

Aids the engineering area with effective agile delivery processes, service metrics, and financial, vendor, and lifecycle management.

Supports SLA/OLA requirements for productivity solutions.

Supports vendor relationship management across productivity experience products, partnering with Enterprise Vendor Management and any other stakeholders to achieve company productivity experience strategy.

Provides mentoring to junior technical staff.

May be required to work occasional evening and weekend hours to support production releases and resolve system issues.

Performs other job-related duties as assigned. KSAs Knowledge and experience with Exchange Online and 2016 versions, Microsoft Teams Online and on premise, and M365 Office Online

Knowledge and experience Entra ID, Azure Rights Management Services, and Information Rights Management

Knowledge and experience with Mimecast and Abnormal cloud-based email filtering and management

Knowledge and experience with SharePoint Online with expertise implementing and supporting OneDrive for Business

Knowledge and experience with Enterprise Mobility & Security solutions, including Intune, Entra ID Premium, Azure Information Protection, and Advanced Threat Analytics and Protection

Intermediate knowledge of administration and engineering, having performed operation and break/fix activity along with engineering and design

Intermediate PowerShell scripting and development skills

Ability to create and update advanced rules for Dynamic Distribution Lists in Exchange and Dynamic Security Groups in Entra ID

Knowledge and experience with M365 for macOS, specifically in the areas of Outlook for macOS, Teams for macOS, and OneDrive for macOS

Working knowledge of authentication mechanisms

Ability to support and implement IT projects and major efforts, to include documentation, communication, and coordination of all components

Expertise with coordinating and assisting customer support (Tier-1 or Tier-2) personnel with M365 related incidents and tasks

Ability to develop information system design, governance, process, and procedure documentation

Skilled in the coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors, as needed for resolution of business-impacting problems.

Excellent customer service skills

Ability to provide user guidance, documentation, and consultation

Excellent written, oral, interpersonal, and presentation skills

Excellent analytical and problem-solving abilities

Ability to work in a team-oriented and collaborative environment

Ability to assume 24/7/365 on-call technical duties (rotating schedule)

Minimum Qualifications Bachelor's Degree in Computer Science, Engineering, or a related field

5 years of experience with mid-level (Tier-2 or 3) administration and engineering in an enterprise IT environment, having performed operational and break/fix activity

Microsoft Certified Professional

Git version control experience

Participation in a 24/7 on-call rotation

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications Experience with non-profit processes

Experience working in an Agile or Kanban environment

Basic knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server,

Knowledge supporting and skills development in Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, and Power Virtual Assistant

Experience with modern authentication with regard to multiple modern browsers, Microsoft 365, client profile migration, and mailbox migration

Understanding of legacy authentication technologies

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.